Refund policy

Every order comes with a 60-day guarantee. You have 60 days from the day your order is delivered to ask for a return and a full refund.

How to start a return

Send us your order number and a short note through our contact page or by email at hongocvinh30695@gmail.com. We will reply with the return address and next steps. Please send the stand back with its pouch and bearing adjuster, in good condition.

Your refund

Once your return arrives and is checked, we refund the original payment method. Banks usually take a further 5–10 business days to show the credit on your statement.

Damaged or faulty items

If your stand arrives damaged or faulty, send us a photo within 7 days of delivery and we will make it right with a replacement or a refund.

STXND is operated by Henry Delos Reyes
22 Crystal Street, Waterloo, NSW 2017, Australia
Email: hongocvinh30695@gmail.com